Loyalty Program’s Terms and conditions (the “Terms”)

Loyalty Program’s Terms and conditions (the “Terms”)

Welcome to the Level Kids Wonders Program (the “Program”).

Within this document “you” or “your” means a valid member of the Program (the “Member”) and any reference to “us”, “our”, or “we” means us, Level Kids, operated in the United Arab Emirates by Allied Enterprises L.L.C (“Level Kids”)

1. MEMBERSHIP

The Program is only available to individual Members who have successfully completed the registration process. You can register through:

The Program is only available to individual Members who have successfully completed the registration process. You can register through:
• Our website at the following address: levelkids.com (the “Website”)
• Our Level Kids mobile applications available in store (the “Mobile App”)
To register you will need to provide:
• A valid email address, which will be your Log in ID;
• A valid mobile number your full name and family name.

(Altogether referred to as the “Personal data”)

Once you have registered you may access your account through the Website by using the log in password that will be emailed to you upon completing your registration. If you have forgotten your password, you may request a new password to be sent to you via email by clicking the “forgot my password” link.
Your account is nominative personal, non-professional and exclusively dedicated to you. You cannot assign, nor transfer your account to another person.

You are entitled to register to one account only, the email address and mobile number provided at the registration being your unique identifier.

Only persons aged 18 years and above can participate in the Program.
The Program is available in the Level Kids store, City Walk, Al Safa Road, Dubai, United Arab Emirates.
Employees of the operating companies can register to the newsletter in order to keep up to date on the latest news and offerings but are not eligible to participate to the Program (including without limitation to collect and or to use the points)

2. COMMUNICATION

Your email address being your unique identifier, it will be used to communicate important information about your account, like your account balance and events or product information that may be of interest to you.

Accordingly, if any of your membership details change, please provide an account update via the Website or by calling 800LEVELKIDS.

Your email address and mobile phone number will be used to communicate important information about your account and events, promotions or product information that may be of interest to you. However, if you do not wish to receive emails or text message on your mobile phone number from us, you may unsubscribe from the Program using the link at the bottom of any email or unsubscribe using the link at the end of each text message you receive from us. You may also do so through your online account.

Statement of accounts will be available to you online you must log in to your account on the Website You will receive a monthly statement of account via email. Each statement will show the number of points awarded and the total of your unredeemed points available at the date of such statement.

3. COLLECTION OF POINTS

Level Kids Points (the “Points”) will be issued to you when you purchase products at Level Kids providing such purchases meet the qualifying criteria under Clause 4 (the “Transaction”). Points may only be collected in relation to your Transactions. You are not permitted to collect Points on Transactions entered into by any other person, such as family members, friends, acquaintances or business colleagues. You are not entitled to claim or collect Points on Transactions completed prior to the date you have registered to join the Program.

To collect your Points, you must present your registered Mobile Phone to the sales staff prior to starting your billing Transaction. We will endeavor to update your account within thirty-six (36) hours.

If you have not received your Points within this timeframe, you can call 800 LEVELKIDS, who will be happy to investigate.
We shall be entitled to withdraw Points awarded if you decide to return the products to which such award relates or if the Transaction is cancelled for any reason and a refund of the purchase price has been given. Points will not be cancelled for exchanges made with an equivalent Points value, nor in circumstances where a credit note is issued for the same amount. Where products are exchanged for those of a lower Points value we shall be entitled to cancel the difference in value in Points.

We reserve the right, at our sole discretion and without incurring any liability, to exclude products from the Program

4. AWARD OF POINTS

There is no minimum spend per Transaction in order to qualify for earning Point(s).

Points will be awarded As follows:

In Store: 1 Point for every 1 AED spent

Points collected as detailed above are ‘standard’ Points.

From time to time, we reserve the right to withdraw/add participating stores from the Program and to exclude brands from the Program and/or from the Website or introduce extra Points promotions. Any applicable special terms and conditions for extra Points promotions will be made available to you at the time of the promotion.

We may also from time to time vary the rate at which Points are awarded. This will not affect Points already awarded in respect of previous Transactions.

5. REDEEMING POINTS

Redemption will be available as per the following:

• Minimum Redemption: 2,000 Points ( = 20 AED)
• Incremental value: 1,000 Points

To redeem your Points, you need to inform sales staff prior to starting your billing Transaction. They will then assist you through the process of validating your membership, recording the redemption amount and checking the Points availability. Upon completion of this process, a receipt will be printed and the relevant amount will be deducted from your bill.

Points cannot be exchanged nor used for cash.

In addition, you can find details of any current program, special offers and rewards on the Website. Please check the Website regularly for all the latest information. We are continuously developing looking for new and exciting redemption offers from our brands and to introduce product or service offers via partnerships with other relevant companies. We reserve the right to add (or if necessary remove) rewards, or vary the number of Points required in exchange for rewards at our discretion, at any time.

6. POINTS EXPIRY

Your Points balance is valid for a period of one (1) year from the last day of the month in which they were earned. Your Points will be automatically deleted from your account upon expiry. Details of Points about to expire can be checked via our Website, and will be detailed on your monthly newsletter.

7. ACCOUNT CLOSURE

You may close your account at any time by calling 800LEVELKIDS

We reserve the right to close your account automatically if:

• No Points have been collected or redeemed for a continuous period of two (2) years, or
• You are found to have more than one Level Kids account registered in your name (in accordance with Clause 1 above), or
• As result of our investigations we believe that there has been a breach of these Terms or special promotional terms. In such cases, we may refuse to process a claim, refuse to award Points, withdraw Points already awarded or close your account. We also reserve the right to suspend your account while we carry on an investigation into potential misuse or fraud.

We will notify you in advance by email of the closing of your account.

8. DURATION

The Program will continue until terminated by us and we will endeavor to provide you with a three (3) months’ prior written notice of such termination by email. Unredeemed Points will not be redeemable once the Program has been terminated.

9. PERSONAL DATA

By subscribing to the Program you expressly authorize Level Kids to collect your Personal Data which will be used by Level Kids, its employees, affiliated companies, employees of its affiliated companies and its appointed third party contractors in order to enable Level Kids to:

a) To keep track of your Transactions;

b) To allocate Points according to your Transactions;

c) To update you about Level Kids sales programs (eg. promotions, news, brand offerings etc.) through which you may earn Points;

d) To update Level Kids profiling of your preferences so that Level Kids may tailor its products and services to serve you better.

Level Kids will endeavor to keep your Personal Data secured and confidential at all times.

Level Kids may delete your Personal Data in its database in the event that the Program is terminated for any reason whatsoever.

Level Kids does not guarantee and cannot be held liable for the accuracy of the information and data collected from you. Should you wish to amend or delete any of your data, you may do so, please refer to Clause 2.

10. GENERAL

Allied Enterprises L.L.C and any of its affiliated companies shall not be liable for any direct, indirect, incidental, consequential damage of any kind arising out of, or in regard to or as a consequence of the Program and the Terms.

We reserve the right to modify these Terms at any time at our discretion. You will be informed via email of any changes. A copy of these Terms is available on the Website
Nothing in these Terms shall affect your statutory rights.

For any information you may need or for any queries, please contact 800LEVELKIDS who will be happy to assist.

These Terms shall be construed and governed by the laws of Dubai, United Arab Emirates and the competent courts of Dubai, United Arab Emirates shall have exclusive jurisdiction.

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