Terms And Condition Of Sale

Terms of use of the Level Kids Website www.levelkids.com (the “Website”).

The Website is operated by Allied Enterprises L.L.C, trading as Level Kids, a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 203385, whose registered address is at P.O. Box 30069, Dubai, United Arab Emirates and whose paid up share capital is 200,000,000.00 United Emirates Arabic Dirhams (“Level”, “us”, “we”, “our”).

The Website is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Website (including our Privacy Policy) (the “Terms and Conditions”).

By visiting the Website you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (or any of our other websites and related micro-sites accessed through the URL www.levelkids.com and related domain names) (the “Services”).

If you wish to use our Services you must read and agree to be bound by our policies relating to those Services. In particular, your attention is drawn to our policies relating to the terms of purchase and our Privacy Policy. If you are aged under 18, you must let your parent or guardian know about our Privacy Policy before you register to use this Website or any of the Services.

We grant you a non-transferable and revocable personal license to use the software that is provided to you by us as part of the Website, for the sole purpose of enabling you to use and enjoy the benefit of our Services, as provided by Level in the manner permitted by the Terms and Conditions. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in writing in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of Level.


Registration

Certain Services and related features, such as but not limited to, newsletters, that may be made available on the Website may require registration or subscription to enable your use of them. Should you choose to register or subscribe for any such Services or related features, you agree to provide complete, accurate and current information about yourself, and to promptly update such information if there are any changes. We may change our registration or subscription requirements from time to time. As a user of the Website you are solely responsible for keeping passwords and other account identifiers safe and secure. As a user of the Website you are entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us immediately of any unauthorized use of your password or account. Level shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this paragraph. You may be liable for our losses or others due to such unauthorized use.

Please refer to our Privacy Policy for information about how we use your data.


Your Content

You are responsible for your use of the Website, for any information, text, graphics, photos or other materials which you upload or post to the Website (collectively “Your Content”), and for any consequences thereof. Most content you submit, post, or display through the Website is public by default and will be able to be viewed by other users and through third party services and websites. You should only provide content that you are comfortable sharing with others under these Terms and Conditions. When posting Your Content, you agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. We may not monitor or control Your Content and, we cannot take responsibility for Your Content. Any use or reliance on Your Content, or content provided by any party other than Level (such as other users) (“Other Content”) or obtained by you through the Website is at your own risk. Your Content may be moderated and may take up to 48 hours to be displayed but Level does not commit to checking all Your Content or Other Content and will not be liable for the same. If you have a complaint about any posts please contact our Customer Service Team at 800LEVELKIDS. Level reserves the right, in its sole discretion, not to publish or to remove any Your Content or Other Content that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data or improperly uses the medium for promoting and advertising businesses.

We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of Other Content or endorse any opinions expressed via the Website. You understand that by using the Website, you may be exposed to Other Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will we be liable in any way for any of Your Content or Other Content, including, but not limited to, any errors or omissions in Your Content or Other Content, or any loss or damage of any kind incurred as a result of the use of Your Content or Other Content posted, emailed, transmitted or otherwise made available via the Website or broadcast elsewhere.

You retain your rights to Your Content. By submitting, posting or displaying Your Content on or through the Website, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute Your Content in any and all media or distribution methods (now known or later developed). You agree that this license includes the right for Level to provide, promote, and improve the services it provides and to make Your Content available to other companies, organizations or individuals who partner with Level for the syndication, broadcast, distribution or publication of Your Content on other media and services, subject to our terms and conditions for Your Content use. Such additional uses by Level, or other companies, organizations or individuals who partner with Level, may be made with no compensation paid to you with respect to Your Content.

We may modify or adapt Your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to Your Content as are necessary to conform and adapt Your Content to any requirements or limitations of any networks, devices, services or media. We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any of Your Content, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms and Conditions, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Level, its users and the public.

You may not do any of the following while accessing or using the Website: (i) access, tamper with, or use non-public areas of the Website, our computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Website by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to the Terms and Conditions), unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Website to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Website, or by scripting the creation of Your Content in such a manner as to interfere with or create an undue burden on the Website.


Eligibility

The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the United Arab Emirates.

In order to make purchases on the Website, you must provide your personal details, including your real first and last name, valid mobile telephone number, alternate contact phone number, valid e-mail address, payment details, valid billing address and other requested information as indicated. You represent and warrant that the payment details you provide are valid, complete and correct and confirm that you are the person referred to in the billing information provided.

The Website is only available to persons who meet Level terms of eligibility, those who hold a valid credit/debit card by a bank acceptable to Level, and those who have authorized us to process a charge or charges on their credit/debit card in the amount of the total purchase price for the product(s) which they purchase. Products purchased are for personal or gift use only and shall not be re-sold, used for commercial purposes or for any other commercial benefit. Level reserves the right to restrict multiple quantities of an item being shipped to any one customer or delivery address.

By making an offer to purchase products(s), you expressly authorize Level to perform credit checks and to transmit or obtain your credit/debit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your credit/debit card, obtain an initial credit/debit card authorization and/or authorize individual purchase transactions, as we deem necessary. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for information about how we use your data.


Orders For The Products

The products appearing for sale on the Website are subject to acceptance and availability. If, for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will inform you as soon as possible, cancel your order in respect of the relevant product(s) and refund you or re-credit your account for any sum that has been paid by you or debited from your credit/debit card for the product(s) which cannot be supplied by us.

All orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, or errors in product or pricing information, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions or any other problem identified by us.

Level will store a record of your transactions for a minimum of one (1) year.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, it is a confirmation that we have received it.

Unless cancelled, acceptance of your order will be perfected upon completion of the packing of your order by us. Completion of the contract between you and Level will be perfected when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched. The sale contract is therefore concluded in Dubai, United Arab Emirates and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Level.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, whether or not that product has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Every effort is made to make sure all details on the Website are accurate, however we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the product(s), we shall refund the full amount or re-credit your account in such sum as soon as we are able. In the event that products are recalled in transit, we will process your refund/re-credit once the products have been returned to us.

By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order, including any delivery charges applicable to that order.


Prices And Payment Policy

The price of the products shown on the Website and delivery charges are shown in your local currency and are exclusive of any applicable taxes or import duties. Delivery charges will be added to the price of the products and will be indicated  in your local currency, separately on the order form during the check-out process. 

If you are a customer whose credit/debit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

We accept the following forms of payment:

  • credit/debit card: VISA/MASTERCARD/AMERICAN EXPRESS
  • cash on delivery (“COD”)
  • Wonders Reward points
  • store credit

All credit/debit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit/debit card refuses to authorize payment, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.

The details on the credit/debit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon completion of the shipping of your order by Level. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.

No credit/debit cards’ details will be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider.

We take reasonable care to make the Website secure. Rest assured that your card number will be protected using SSL (Secure Socket Layer). SSL is a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

Value-added tax (“VAT”)
The prices include VAT applicable on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by Level Kids within its Website.


Delivery

For all deliveries: 

Level will deliver your order to the address specified in your order.

Delivery charges will be indicated during your check out process, in your local currency.

Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the United Arab Emirates. 

Level will process your orders Saturday through Thursday excluding Friday and public holidays.

If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.

For deliveries in the United Arab Emirates: 

Level offers the following shipping methods in the UAE for all online purchases:

SHIPPING METHOD

SHIPPING FEE

Express

Free

Same Day

50 AED (delivery within Dubai) 

Free Expressservice is available on all orders placed online for shipment within the United Arab Emirates. Delivery may take up to five to seven (5-7) business days once the order has left our facility.

Same Day service is available on all orders placed online by 3PM (UAE Time), for shipment only within the Emirate of Dubai.

Orders are delivered Saturday through Thursday, excluding Friday and holidays. Levelkids.com cannot be held responsible for unanticipated delivery delays beyond Level Kids' control.We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed.

For other Emirates and remote areas, we invite you to verify if delivery to your location is available by contacting our customer service team at 800LEVELKIDS or email us at [email protected]


Click And Collect Service

Level offers you the possibility to collect your order directly from the Level Kids store in City Walk, Dubai, United Arab Emirates.

All online purchases qualify for our Click and Collect service.

Simply select the ‘Collect in Store’ option during the checkout process.

Once your order is ready for pick up, we will send you an email to confirm the pickup details.

If you would like to authorize someone else to pick up the order on your behalf, please provide them with a signed letter of consent with their name, phone number and Emirates ID details so they may present it in the store.

If you are unable to pick up your order within seven (7) days, we will issue refund on the card used at the time of purchase or apply a credit to your online account.


Cancellation, Return And Exchange Policy

It is our intention to ensure our customers are satisfied with their purchases from us.

Cancellation

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service Team at 800LEVELKIDS to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

Returns

You may return the product(s) to us either:

  • by visiting the Level Kids store in City Walk, Dubai, United Arab Emirates. 
  • by courier. You can request a return via your My Account section and our Customer Service will arrange for a pick up via our partner courier service.

All products must be returned to us unused and with all related accessories (such as designer tags, dust bag(s), instruction booklets etc.) if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 7 days of receipt by you.

We will not accept any returns for hand and foot care products if the original packaging has been opened or tampered with.

Returns that are damaged or soiled may not be accepted and may be returned to you. 

Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s) (with the exception of applicable taxes or import duties and delivery and return charges).

If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your product for any reason, please log into your account via the My Account page and fill in the Return Form in order to start the return process. Our Customer Service will contact you to assist you with your return request within two (2) business days.

Products are damaged or defective if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.

For all defective items outside of our Return Policy, please contact our Customer Service Team at 800LEVELKIDS. Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

If you paid:

  • by credit/debit card, we will process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds can take up to ten (10) business days to show on your account due to varying processing times between payment providers;
  • by cash on delivery, in the form of credit into your online account. 

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

If you received an item as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request. All products must be unused and with all Level and designer tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 7 days of receiving your order. 


Exchanges

Please note that we do not offer any exchanges. You are invited to return your product and then place a new order for the product you wish to purchase, subject to stock availability.


Products Liability

By buying products through our Website, you acknowledge and agree that Level carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding/crediting the price paid, and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.


Intellectual Property

All copyright, trademarks, trade names, trade dress, designs, the “look and feel” of the Website, other intellectual property and material, rights on and relating to the Website including software and all HTML and other code contained in the Website, page headers, images, texts, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads and video clips (collectively, the “IP”) are and shall at all times remain vested in Level and/or are the property of their respective owners, and are protected by the United Arab Emirates and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only as expressly authorized by Level and/or its third party licensors provided, however, that you (i) do not modify or alter the IP in any way; and (ii) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP or our Website. The IP may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the IP is strictly prohibited.

Level is the exclusive owner or licensee of the IP (as applicable) and is the exclusive licensee of the www.levelkids.com domain name.


Content

Level provides no warranty as to the accuracy of the content on the Website, nor does it warrant that such content is error free or reliable or that your use of the content will not infringe the rights of third parties. Level does not warrant that the functional aspects of the Website or its content will be error free or that the Website, its content or the server that makes it available are free of viruses or other harmful components. If your use of the same results in any damage or the need for servicing or replacing property, material, equipment or data, Level is not responsible in any way for those costs. Level makes no warranty regarding the Website’s content, software, text, downloads, graphics or links, or any results from using the Website and you bear the entire risk of the completeness, accuracy or usefulness of any content on this Website. Level reserves the right to withdraw any content from the Website at any time and for any reason. Removal may be immediate and without notice. You confirm that Level is not liable to you or any third party for any such withdrawal.

We endeavor to provide an accurate description of the products on our Website and to display the colours of the products as accurately as possible. We cannot guarantee that your monitor’s display of any colour will be accurate.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Level and we accept no responsibility for any such views expressed in any media.


Indemnification

You agree, at our request, to defend, indemnify, and hold harmless Level and its affiliates, including their officers, directors, agents, suppliers and licensors from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Website, any breach by you of these Terms and Conditions or the use by any other person accessing the Website using your Internet account. Level reserves the right, at our own expense, to assume the exclusive control of any matter otherwise subject to indemnification by you hereunder, and such right and indemnification will survive these Terms and Conditions and your use of the Website.


Availability

You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that Level cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside Level’s control, such as, for example, transmission and telecommunication links between Level and you and between Level and other systems and networks.

Level may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. Level is not liable for any modification to or suspension or interruption of the Website.


Disclaimer

OUR WEBSITE IS PROVIDED BY LEVEL ON AN “AS IS” AND “AS AVAILABLE” BASIS. LEVEL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, LEVEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, REASONABLE CARE AND SKILL OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, LEVEL DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS.


Limitation Of Liability

Nothing in these Terms and Conditions is intended to affect your rights as a consumer under the laws of the United Arab Emirates.

The use of the Website or any of the Services or products available thereon is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the Services or products available thereon.

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL LEVEL OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF LEVEL HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL LEVEL BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITES AND CLAIMS IN EXCESS OF THIS LIMITATION.


The Wonders Program

Loyalty Program’s Terms And Conditions (The “Terms”). The Level Kids Wonders Program (the “Program”).

Within this document “you” or “your” means a valid member of the Program (the “Member”) and any reference to “us”, “our”, or “we” means us, Level Kids, operated in the United Arab Emirates by Allied Enterprises L.L.C (“Level Kids”)

1. MEMBERSHIP

The Program is only available to individual Members who have successfully completed the registration process. You can register through:

• Our website at the following address: levelkids.com (the “Website”)
• Our Level Kids mobile applications available in store (the “Mobile App”)
To register you will need to provide:
• A valid email address, which will be your Log in ID;
• A valid mobile number your full name and family name.

(Altogether referred to as the “Personal data”)

Once you have registered you may access your account through the Website by using the log in password that will be emailed to you upon completing your registration. If you have forgotten your password, you may request a new password to be sent to you via email by clicking the “forgot my password” link.
Your account is nominative personal, non-professional and exclusively dedicated to you. You cannot assign, nor transfer your account to another person.

You are entitled to register to one account only, the email address and mobile number provided at the registration being your unique identifier.

Only persons aged 18 years and above can participate in the Program.
The Program is available in the Level Kids store, City Walk, Al Safa Road, Dubai, United Arab Emirates.
Employees of the operating companies can register to the newsletter in order to keep up to date on the latest news and offerings but are not eligible to participate to the Program (including without limitation to collect and or to use the points)

2. COMMUNICATION

Your email address being your unique identifier, it will be used to communicate important information about your account, like your account balance and events or product information that may be of interest to you.

Accordingly, if any of your membership details change, please provide an account update via the Website or by calling 800LEVELKIDS.

Your email address and mobile phone number will be used to communicate important information about your account and events, promotions or product information that may be of interest to you. However, if you do not wish to receive emails or text message on your mobile phone number from us, you may unsubscribe from the Program using the link at the bottom of any email or unsubscribe using the link at the end of each text message you receive from us. You may also do so through your online account.

Statement of accounts will be available to you online you must log in to your account on the Website You will receive a monthly statement of account via email. Each statement will show the number of points awarded and the total of your unredeemed points available at the date of such statement.

3. COLLECTION OF POINTS

Level Kids Points (the “Points”) will be issued to you when you purchase products at Level Kids providing such purchases meet the qualifying criteria under Clause 4 (the “Transaction”). Points may only be collected in relation to your Transactions. You are not permitted to collect Points on Transactions entered into by any other person, such as family members, friends, acquaintances or business colleagues. You are not entitled to claim or collect Points on Transactions completed prior to the date you have registered to join the Program.

To collect your Points in store, you must present your registered Mobile Phone to the sales staff prior to starting your billing Transaction. Online, simply log into your account. We will endeavor to update your account within thirty-six (36) hours.

If you have not received your Points within this timeframe, you can call 800 LEVELKIDS, who will be happy to investigate.
We shall be entitled to withdraw Points awarded if you decide to return the products to which such award relates or if the Transaction is cancelled for any reason and a refund of the purchase price has been given. Points will not be cancelled for exchanges made with an equivalent Points value, nor in circumstances where a credit note is issued for the same amount. Where products are exchanged for those of a lower Points value we shall be entitled to cancel the difference in value in Points.

We reserve the right, at our sole discretion and without incurring any liability, to exclude products from the Program

4. AWARD OF POINTS

There is no minimum spend per Transaction in order to qualify for earning Point(s).

Points will be awarded As follows:

In store and online: 1 Point for every 1 AED spent

Points collected as detailed above are ‘standard’ Points.

From time to time, we reserve the right to withdraw/add participating stores from the Program and to exclude brands from the Program and/or from the Website or introduce extra Points promotions. Any applicable special terms and conditions for extra Points promotions will be made available to you at the time of the promotion.

We may also from time to time vary the rate at which Points are awarded. This will not affect Points already awarded in respect of previous Transactions.

5. REDEEMING POINTS

Redemption will be available as per the following:

• Minimum Redemption: 2,000 Points ( = 20 AED)
• Incremental value: 1,000 Points

To redeem your Points in store, you need to inform sales staff prior to starting your billing Transaction. They will then assist you through the process of validating your membership, recording the redemption amount and checking the Points availability. Upon completion of this process, a receipt will be printed and the relevant amount will be deducted from your bill. Online, you can redeem your points by simply logging into your account. 

Points cannot be exchanged nor used for cash.

In addition, you can find details of any current program, special offers and rewards on the Website. Please check the Website regularly for all the latest information. We are continuously developing looking for new and exciting redemption offers from our brands and to introduce product or service offers via partnerships with other relevant companies. We reserve the right to add (or if necessary remove) rewards, or vary the number of Points required in exchange for rewards at our discretion, at any time.

6. POINTS EXPIRY

Your Points balance is valid for a period of one (1) year from the last day of the month in which they were earned. Your Points will be automatically deleted from your account upon expiry. Details of Points about to expire can be checked via our Website, and will be detailed on your monthly newsletter.

7. ACCOUNT CLOSURE

You may close your account at any time by calling 800LEVELKIDS

We reserve the right to close your account automatically if:

• No Points have been collected or redeemed for a continuous period of two (2) years, or
• You are found to have more than one Level Kids account registered in your name (in accordance with Clause 1 above), or
• As result of our investigations we believe that there has been a breach of these Terms or special promotional terms. In such cases, we may refuse to process a claim, refuse to award Points, withdraw Points already awarded or close your account. We also reserve the right to suspend your account while we carry on an investigation into potential misuse or fraud.

We will notify you in advance by email of the closing of your account.

8. DURATION

The Program will continue until terminated by us and we will endeavor to provide you with a three (3) months’ prior written notice of such termination by email. Unredeemed Points will not be redeemable once the Program has been terminated.

9. PERSONAL DATA

By subscribing to the Program you expressly authorize Level Kids to collect your Personal Data which will be used by Level Kids, its employees, affiliated companies, employees of its affiliated companies and its appointed third party contractors in order to enable Level Kids to:

a) To keep track of your Transactions;

b) To allocate Points according to your Transactions;

c) To update you about Level Kids sales programs (eg. promotions, news, brand offerings etc.) through which you may earn Points;

d) To update Level Kids profiling of your preferences so that Level Kids may tailor its products and services to serve you better.

Level Kids will endeavor to keep your Personal Data secured and confidential at all times.

Level Kids may delete your Personal Data in its database in the event that the Program is terminated for any reason whatsoever.

Level Kids does not guarantee and cannot be held liable for the accuracy of the information and data collected from you. Should you wish to amend or delete any of your data, you may do so, please refer to Clause 2.

10. GENERAL

Allied Enterprises L.L.C and any of its affiliated companies shall not be liable for any direct, indirect, incidental, consequential damage of any kind arising out of, or in regard to or as a consequence of the Program and the Terms.

We reserve the right to modify these Terms at any time at our discretion. You will be informed via email of any changes. A copy of these Terms is available on the Website
Nothing in these Terms shall affect your statutory rights.

For any information you may need or for any queries, please contact 800LEVELKIDS who will be happy to assist.

These Terms shall be construed and governed by the laws of Dubai, United Arab Emirates and the competent courts of Dubai, United Arab Emirates shall have exclusive jurisdiction.


Miscellaneous

We reserve the right to modify these Terms and Conditions at any time without notice to you. Any modifications of these Terms and Conditions will be effective once published on our Website. Your continued use of the Website (or any of our other websites) following such change shall signify your agreement to be bound by the modified Terms and Conditions. Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Website.

These Terms and Conditions constitute the whole legal agreement between you and Level and govern your use of the Website and all Services and products available thereon and completely replace any prior agreements between you and Level in relation to the same.

You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you and Level may stop providing the same (or any features within them) to you or to users.

You understand that Level grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials and Level reserves the right to revoke these exceptions either generally or in specific cases.

You understand that you are solely responsible for (and that Level has no responsibility to you or to any third party for) any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage which Level may suffer) of any such breach.

If Level does not exercise or enforce, or delays in its exercise or enforcement, of any legal right or remedy, this will not be taken to be a formal waiver of Level’s rights.

You and Level are independent contractors, and these Terms and Conditions, including but not limited to submission or distribution of Your Content, will not, in whole or in part, establish any relationship of partnership, joint venture, employment, franchise or agency between the you and Level. Neither party will have the power to bind the other or incur obligations on the other's behalf without the other's prior written consent. Neither party is authorized to act as an agent or representative of the other or for or on behalf of the other party in any capacity other than as expressly set out in the Terms and Conditions. Neither party shall advertise, represent or hold itself (or any of its agents) out as so acting or being authorized so to act, or incur any liability or obligation on behalf of, or in the name of, the other party, unless specifically provided for in these Terms and Conditions.

If any of the provision of these Terms and Conditions is held to be illegal or unenforceable, the other terms of these Terms and Conditions shall not be affected and shall remain in full force and effect.

These Terms and Conditions are reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will apply.

These Terms and Conditions are governed by the laws of the United Arab Emirates as applicable in Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the Dubai courts.


Contact Us - Customer Service

If you have any questions about the Terms and Conditions or any aspect of your order, please contact our Customer Service Team by email at [email protected] or by telephone at 800LEVELKIDS every day from 10AM to 10PM (UAE TIME).